客户评价
由实住客人提供的真实点评
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The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town.
We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay.
We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later.
The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this.
Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained.
Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.
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挺好的，运气也不错遇到酒店对面开展
安全系数高，City sightseeing 巴士也会路过
南非比较乱，还是安全第一
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服务 friendly taff with good smile. they all speak softly
设施：bath room is big with 2 basins?? swimming pool has warm water with good view
great breakfast with nice coffee.
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步行15分钟可以到V &A waterfront
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开普敦威斯汀大饭店预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
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其他咨询：+27-214129999 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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开普敦威斯汀大饭店地址：西开普省 · 开普敦 · 开普敦市中心 · Convention Square, Lower Long Street
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